A Sense of Pulse® - Pulse Hospitality Group | Hideki Hayashi - Emotional Intelligence and Attunement
Where emotional intelligence meets operational excellence — and luxury becomes a rhythm, not a routine.
Discover A Sense of Pulse®
Meet Hideki Hayashi
Founder of Pulse Hospitality Group | Architect of A Sense of Pulse®
In an industry where most leaders ascended by moving further from the frontline, I chose the opposite path. What appeared to anchor me there became, in truth, a fervent pursuit — years that allowed me to catalog the rhythms and raw truths of service. Through those moments, often humbling, my appreciation for the hospitality industry itself deepened. It was in that appreciation that the conviction took root: its pulse could be charted into something enduring.
John Harrison, the 18th-century clockmaker, rose through mastery of his craft and then undertook the long, relentless work of solving the mystery of longitude. His chronometer was more than invention; it gave mariners safe passage, saving lives and enabling generations to cross oceans with confidence. His persistence reshaped the fate of those who followed.
As a cartographer of service, I drew from these years of immersion to assemble a living atlas of practice. The fruition of that work is A Sense of Pulse® — conceived with the same spirit of usefulness, to offer hospitality what Harrison offered navigation: a discipline both lasting and enduring, scalable yet deeply human..
Echoes of Impact - Voices of Experience…
Perspectives from leaders across hospitality and beyond.
Massimiliano Puglisi
General Manager, Grand Hotel Timeo
"A Sense of Pulse® provides the language and the methodology for what we in luxury hospitality have always felt was intangible. It doesn't just train behaviors; it architects a culture of intuitive care, which is the ultimate luxury. This is the system we've been missing."
Gerry Geronimo
Hotel Manager, Aimbridge Hospitality
“Being introduced to A Sense of Pulse® has been truly inspiring. I’m eager to delve deeper and learn how it can transform our guest engagement in meaningful ways.”
Garth Field
Tyler Equipment Corp
“In our field, trust is everything. I’m curious to see how A Sense of Pulse® can deepen client relationships and foster greater loyalty.”
Paul Celnick
Former GM, Iroquois Hotel (retired)
“Having witnessed countless approaches in hospitality, I’m eager to see how A Sense of Pulse® can shape the industry’s future and bring a new dimension of genuine connection.”
Brad Strowger
Senior Underwriter, Liberty Mutual
“In the insurance industry, understanding clients is crucial, especially when they face traumatic loss. I’m eager to uncover how A Sense of Pulse® can deepen our empathy and support, providing genuine comfort and understanding during the most difficult times.”
Why It Matters
Presence Over Protocol
Where Human Value Meets Business Value
Luxury is no longer defined by thread count alone, but by the unbroken thread of trust you build with a guest. A Sense of Pulse® provides the framework to systematically build that trust.
It’s the science behind the magic. We make the intangible—'attunement,' 'intuition,' 'seamlessness'—tangible, teachable, and scalable. This is how you convert costly first-time stays into a foundation of lifelong advocates, directly impacting your revenue and reputation.
Who Is It For?
Architected for Scalable Impact
The Pulse framework is designed for any organization serious about legacy-building service.
Boutique Properties: Forge a deep, distinctive identity where your culture becomes your competitive edge.
Luxury Flagships: Ensure legendary, consistent service across all touchpoints and teams.
Global Groups: Install a unified cultural language and measurable standards across your portfolio.
A Sense of Pulse®
Born from this conviction, A Sense of Pulse® is our proprietary framework that transforms emotional intelligence from a rare, intuitive gift into a teachable and scalable system. By embedding empathy into daily operations, we help organizations cultivate resilient, consistent, and deeply human cultures.
Human Intuition, Amplified by AI
In a world shaped by rapid technological change, human intuition alone is not enough. Our philosophy embraces the integration of AI — not as a substitute for human intuition, but as a force that amplifies it. Through thoughtful design, A Sense of Pulse® ensures that the heart of service remains authentic, while technology enhances personalization, anticipates needs, and strengthens loyalty.
The Harmony of Future Hospitality
For us, the future of hospitality is not a choice between human care and technological advancement. It is about finding harmony between them. When emotional intelligence is safeguarded and scaled, service transcends mere transactions — it becomes an experience that endures.
🔒 A Protected Framework for a Elevated Partnership
The depth of the A Sense of Pulse® methodology is our most valued asset.
To preserve its integrity and ensure its transformative power is delivered fully,
we share the detailed framework exclusively with our partners under a mutual Non-Disclosure Agreement.