Terms of Service

Effective Date: October 5, 2025

These Terms of Service exist to protect both your organization and the integrity of the A Sense of Pulse® framework.

By accessing or using our services, curriculum, materials, or website, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Introduction

Welcome to Pulse Hospitality Group. These Terms govern your access to and use of the A Sense of Pulse® framework, including all associated materials, systems, and proprietary methodologies.

2. License and Use

You are granted a limited, non-exclusive, non-transferable license to access and use the A Sense of Pulse® framework solely for your organization’s internal purposes for the duration of your active, paid engagement.

You may not:

  • Copy, share, sell, or redistribute any content

  • Distribute or sublicense materials to third parties (including competitors or affiliates)

  • Create derivative works based on the framework, structure, or content

Unauthorized use will result in immediate termination of access and may lead to legal action.

3. Confidentiality and Trade Secrets

You acknowledge that the A Sense of Pulse® framework contains confidential information and protected trade secrets. You agree not to disclose, disseminate, reverse-engineer, or attempt to replicate any portion of the methodology, structure, or system.

These confidentiality obligations survive termination of access.

4. Prohibition on Derivative Works and Competing Systems

You may not use the framework, concepts, or terminology to:

  • Build or train others on competing systems

  • Replicate or mimic Pulse Hospitality Group’s structure or insights

  • Develop internal programs that mirror A Sense of Pulse®

This restriction applies regardless of format, medium, or internal labeling.

5. Refund Policy

Due to the proprietary nature of our digital materials, all sales are final once access is granted.

No refunds are provided after content has been accessed. Access is defined as viewing any portion of the curriculum or downloading related materials. No cooling-off period applies under New York law. We strongly encourage reviewing complimentary preview materials prior to engagement.

6. Privacy Policy

Your use of our services is also governed by our Privacy Policy.

7. Account Access and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account. Notify us immediately of any unauthorized access or security breach.

8. Disclaimer of Warranties

All services and content are provided “as is” and “as available,” without warranties of any kind.

Content is provided for internal cultural and operational development purposes only. Pulse Hospitality Group makes no guarantees regarding specific outcomes, performance results, or financial impact.

9. Limitation of Liability

To the maximum extent permitted by law, Pulse Hospitality Group shall not be liable for indirect, incidental, consequential, or special damages, including lost profits, revenues, or business opportunities.

10. Indemnification

You agree to indemnify and hold harmless Pulse Hospitality Group and its affiliates from any claims, damages, or losses arising from misuse of the framework or breach of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of New York. Any disputes shall be resolved exclusively in New York state or federal courts.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the services constitutes acceptance of updated Terms.

13. Termination

We may suspend or terminate access immediately for violation of these Terms.

Any breach of Sections 2–4 (License, Confidentiality, Prohibition on Derivatives) constitutes a material breach and may result in termination and associated remedies. In cases of willful misuse, liquidated damages reflecting a reasonable estimate of irreparable harm may apply.

14. Survival

Sections 2 (License restrictions), 3 (Confidentiality), 4 (Prohibition on Derivatives), 9 (Limitation of Liability), 10 (Indemnification), and 13 (Termination effects) shall survive termination of these Terms.

15. Contact Information

For questions regarding these Terms:

support@pulsehospitalitygroup.com